Consulting Services:
Employee Qualification/Certification Systems

Do you have a systematic way to verify, and prove if necessary, that your employees are capable of performing specific critical tasks to your organization’s criteria?

• Do you have people doing high risk work with huge consequences?

• Do you have a regulatory requirement to certify or qualify people for specific tasks?

• Do you have people doing mission-critical work that you intend to be done following standard procedures?

• Do you want a way to know for certain that the people in these critical jobs are provably qualified?

What is a Performance-Based Employee Qualification/Certification System?

A Performance-based Employee Q/C System verifies and documents that a person is Performance Competent, that they are capable of “performing tasks to produce outputs to meet defined requirements.”

This is done by having the candidate either perform the task while being observed and questioned by a qualified assessor and/or assessing the quality of the end product and perhaps interviewing stakeholders and/or others involved in the performance.

The assessor uses a “test” form that contains standards for the procedures that must be followed and the criteria for correct performance. The completed test form becomes the documented record of qualification for the task.

The battery of “tests” covers all the critical tasks the individual must be able to perform in a specific role such as Control Room Operator, Sales Representative, or Six Sigma Black Belt practitioner. When an individual has qualified on all the tasks for an assigned role, they can be said to be “fully qualified” or “certified” for that role.

What we can provide:

We can provide a complete employee qualification/certification system to meet your needs for any size organization. Our service includes

• Analyzing the work to determine the critical tasks.
   

• Working with Master Performers and Subject Matter Experts to develop performance tests that can verify an employee’s capability to perform a specific task.
   

• Developing a system to administer the qualification tests, keep employee qualification records, and keep the system evergreen with changes in the tasks.

For more information see the link to a downloadable, free book, Performance-Based Employee Qualification/Certification Systems authored by Ray Svenson and Guy Wallace.

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